Frequently Asked Questions
Q: Why Bud Delivery Warehouse?
A: We put customer service and quality first. We receive weekly shipments directly from the source for guaranteed freshness. If you are unsatisfied for any reason, we will make every necessary attempt to make it right.Check out our review page for customer testimonials.

Q: How soon will my order be processed after I submit it?
A: Typically orders are processed and shipped out same day USPS Priority Mail (if order is placed before 9am PST). During extremely heavy volume (e.g. Tax Season, Black Friday, Cyber Monday, and December 20/21) this might take an additional day or two for processing. Please note, due to the heavier than usual volume these last couple of weeks packages will take one additional day to process.

Q: What forms of payment do you accept?
A: Cryptocurrency and Zelle are the current forms of payment. Zelle and Cryptocurrency are near instant methods of payment.

Q: Do you share my personal information?
A: Under no circumstances will we share or sell a customer's personal information. If an of our payment processors are conducting this type of business, we will discontinue use of their services immediately.

Q: How long does it take to answer service requests?
A: Emails are generally answered the same day they are received. Text messages are answered instantly.

Q: How to you ship your packages?
A: All packages go out USPS Priority Mail or USPS Priority Express Mail. For tracking visit USPS tracking portal.

Q: Can I have my order shipped to an address other than the address of record?
A: Yes, but signature confirmation will be required and additional shipping cost may be incurred.

Q: How long does shipping take? Are your shipments packaged discreetly?
A: Packages are shipped in standard USPS Priority pouches and usually take anywhere between 2-4 days to arrive at your doorstep. During extremely heavy volume (e.g. Tax Season, Black Friday, Cyber Monday, and December 19/23 being the exception) this might take an additional day or two to reach you.

Q: Do you provide tracking information?
A: Yes, always. It will be emailed to the email you registered with.

Q: How is my information protected?
A: We use industry standard 256 bit SSL encryption to protect your personal and payment information.
This is the same encryption standard used by your bankng institution. All sensitive payment information is handled in compliance with PCI security standards by our payment processors.

Q: What is your refund/return policy?
A: We are unable to give refunds on opened products. However, we treat these on a case-by-case basis.
If you are truly unsatisfied, we will make every attempt to fix it. In general we allow for a 30 return policy. In cases where nothing is deemed wrong with the product, a 10% restocking fee will apply.

Q: How do I return an item?
A: Please contact a customer service representative for an RMA number. Do not send items back to return address on your shipping label. A new address will be provided to you.

Q: What areas do you serve?
A: We currently serve customers in the United States.

Q: What state are you located in?
A: We are located in Colorado.

Q: I have another question not listed here?
A: For all other questions not listed on our FAQ, please visit our contact page.